We're here to help.

↳ Frequently asked questions

How do I reset my password?

Click "Forgot password" on the login page and enter your email address. You'll receive a password reset link within a few minutes. If you don't see the email, check your spam folder or contact support.

How do I invite team members?

Go to Settings > Team Members and click "Invite". Enter the email addresses of the people you want to invite. They'll receive an invitation email to join your workspace. You can manage roles and permissions from the same page.

How do I export my data?

Navigate to Settings > Data & Privacy > Export Data. You can export your workspace data in JSON format. For enterprise customers, we also support bulk exports via our API. Exports typically complete within a few minutes.

How do I upgrade my plan?

Go to Settings > Billing > Change Plan. Select your new plan and confirm the upgrade. Changes take effect immediately, and you'll be charged a prorated amount for the remainder of your billing cycle.

How do I contact billing support?

For billing inquiries, invoice requests, or payment issues, email [email protected]. For enterprise billing, contact your dedicated account manager directly.

What integrations do you support?

Humfrid integrates with Google Docs, Notion, Slack, Linear, Jira, and more. Visit our integrations page in the app to see the full list and connect your tools. Enterprise customers can request custom integrations.

Is my data secure?

Yes. We use AES-256 encryption at rest, TLS 1.2+ in transit, and logical isolation between workspaces — every API request is scoped to the authenticated team and customer data is not accessible across accounts. Your data is never used to train AI models. See our Security page for full details on our data protection practices.

Is my content used to train AI models?

No. Humfrid does not train AI models on your workspace content. Your workspace stays in your account. When AI features process content under our organization, we enable the strongest privacy and retention controls available from each provider—including zero data retention for providers that offer it—so that content is not used for training. See our Privacy Policy, DPA, and Security page.

Do third-party AI providers keep my content?

It depends on the provider. For providers that support zero data retention, we enable it for processing under our organization so request content is not retained after processing. For other providers, retention is limited and short-lived under their standard terms (for example, security or abuse review), and content is not used for training. Workspace data you save in Humfrid is stored by us as described in the Privacy Policy—not left with AI providers as a permanent store.

What does Humfrid read in Slack, and what happens if I remove it?

In Slack, Humfrid reads only public channels an admin explicitly opts in to, messages that @mention it, and direct messages sent to it — never private channels or channels it has not been added to. It stores its own synthesized knowledge (decisions, learnings, plans in its own words), not copies of your messages, and re-fetches exact quotes from Slack live when you view a source. Removing Humfrid — uninstalling it or revoking its token — invalidates its access immediately and deletes all Slack-derived data (derived knowledge, source pointers, and identity links) within 14 business days, including backups.

↳ Contact

Email [email protected] — we respond within **two business days**. For security or privacy matters, email [email protected]. No account is required to reach support.